Cancellation & Refund

Cancellation & Refund Policy – Bella Aroma

At Bella Aroma, we want you to be completely satisfied with your purchase. This Cancellation & Refund Policy outlines our process for cancellations, returns, and refunds.

Order Cancellation

• To request cancellation, please email us at support@bellaaroma.in with your order details.

• Once shipped, the order cannot be cancelled.

Returns & Exchanges

Due to the nature of perfumes and hygiene concerns, we do not accept returns for opened or used products. However, returns are accepted under the following conditions:

• You received the wrong product.

• The product was damaged or defective upon delivery.

In such cases, please notify us within 48 hours of receiving your order by writing to support@bellaaroma.in with clear photos/videos of the issue.

Refunds

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

• If your product is eligible for replacement (wrong/damaged item), we will send you a replacement instead of a refund, wherever possible.

Non-Returnable Items

• Opened or used perfumes

• Products purchased during sale/discount offers

• Gift cards or free items

Need Help?

If you have questions about cancellations, returns, or refunds, please contact our support team:

📧 Email: support@bellaaroma.in
🌐 Website: www.bellaaroma.in